Refund policy

YOKU Snacks – Return & Refund Policy

At YOKU Snacks, we take pride in delivering fresh, safe, and high-quality products. Since our snacks are food items, we follow a strict no-return and no-refund policy except in specific genuine cases mentioned below.

1. No Return or Refund After Successful Delivery

Once an order is delivered in good condition, we do not accept returns or provide refunds for reasons such as:

  • Change of mind

  • Taste preference

  • Ordering the wrong product

  • Delay due to courier issues

  • External factors beyond our control

This is to maintain product hygiene, safety, and quality standards.

2. Refund/Replacement Only in Case of Damaged or Missing Products

You are eligible for a replacement or refund ONLY IF:

✔ The product arrives physically damaged
✔ Items are missing from your order
✔ You received the wrong product

Conditions for Claim:

  • You must raise a request within 48 hours of delivery.

  • Clear photos/videos of the package, product, and damage are required.

  • Email your complaint to: return@yokusnacks.com

Once verified, we will process either:

  • A replacement, or

  • A refund (if replacement is not possible)

3. Expired Product Delivered

If you receive a product that is already expired, you are eligible for a product replacement only, not a refund.

Conditions for Claim:

  • The issue must be reported within 7 days of delivery

  • A clear photo of the expiry date on the packet is required

  • Email your proof to: return@yokusnacks.com

We will arrange a replacement once the claim is validated.

4. How to Raise a Return/Refund Request

Send an email to return@yokusnacks.com with the following:

  • Order ID

  • Full Name & Mobile Number

  • Photos/videos of the issue

  • Short description of the problem

Our support team will respond within 24–48 hours.

5. Important Notes

  • Products must remain unopened and in original condition for damaged/expired claims.

  • Decisions on refunds or replacements are at the discretion of YOKU Snacks after verifying evidence.

  • Refund processing timelines depend on your payment method and bank.

YOKU Snacks is committed to freshness, quality, and customer satisfaction.

If you ever face a genuine issue, we’re here to help at return@yokusnacks.com